Workforce

The Support Specialist- Primary responsibility is to provide customers with support via phone and email. Hosting customer training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for customers (ie. account creations, project access and new engagement tasks).

About the Team 

primary responsibility is to provide customers with top-tier support via phone and email. Hosting customer training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for  customers (ie. account creations, project access and new engagement tasks).

What You’ll Do

With a passion for helping others and solving problems, you’ll be helping customers on the phone and via email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be hosting customer training sessions on either new user walk throughs or on advanced features such as searching and exports.  When you’re not answering customer questions, you’ll be fulfilling their requests such as account creations and project access requests.

Provide the highest level of customer service to further solidify the relationship with  customers by:

• Assistance with logging into the system, navigating the interface and performing specific tasks.
• Guidance on advanced features such as searching and exporting.
• Troubleshoot and resolve support issues.
• Ensure service level agreements are consistently being met.

Have a passion for speaking to customers, with expertise in the following areas:

• Security awareness of caller/user identification and approval polices.
• Customer advocacy when collaborating with other teams and keeping the customer updated on resolution.
• Awareness of eDiscovery life cycle.

The ideal candidate for this position has/is the following: 

Education

• Bachelor’s degree or higher (any discipline).

 Work Location: Not known

Contact Ms. Hemalatha Sriramulu for further details email sayurijls@gmail.com or whatsapp : +91 9900631710